These Terms of Service (“Terms”) govern your use of the websites, mobile applications and services (collectively, the “Services”) provided by Ruugi (as defined below).
These Terms applies to all users of the Services, including without limitation users who are sellers, buyers, merchants, or contributors of content, information and other materials. If you are entering into this agreement for and on behalf of a business entity, and the term “you” in this agreement shall mean the business entity on whose behalf you are using the Services, unless the context does not permit.
These Terms are between you and Ruugi or between you and any different service provider identified for a particular Service. For ease of reference, each of Ruugi and its subsidiaries are referred to in these Terms as “Ruugi”.
By using the Services in any manner, including but not limited to visiting or browsing the Services, you agree to observe and be bound by these Terms and the additional terms and conditions and policies referenced herein and/or available by hyperlink.
Ruugi reserves the right to change or modify these Terms at any time. You will be deemed to have agreed to the amended Terms by your continued use of the Services following the date on which the amended Terms are posted here.
Subject to your compliance with these Terms, Ruugi grants you a limited, non-exclusive, revocable (with or without cause), non-transferable right and license to use the Services.
You shall use the Services in accordance with these Terms and shall not:
You would need to have an account with Ruugi (“Account”) in order to use some parts of the Services. When you create an Account, you represent and warrant that:
If you are under 18 years of age, you may only use the Services with the consent of and under the supervision of your parent or legal guardian who shall be responsible for all your activities.
You are responsible for all activities and transactions under your Account. We will not be responsible in any way if your password and/or Account are misappropriated or used by a third party. You, therefore agree to:
Comply with Ruugi’s prevailing policies and guidelines (which form a part of these Terms) and all applicable laws with respect to your activities and the Content which you upload to the Services.
Unless expressly permitted by Ruugi and subject to these Terms and any other additional terms as Ruugi determines, you shall not set up multiple Accounts. You shall not lend, transfer or sell your Account or user ID to another party and must not use another user's Account without their permission.
The Services provide a venue for users to interact with each other, and to buy and sell items. Ruugi does not pre-screen a user or the Content provided by a user, nor is Ruugi directly involved in transactions between users. Consequently, Ruugi has no control over, and you agree that Ruugi is not responsible or liable for, any of the following:
You are encouraged to use the features and functions available on the Services to communicate with other users and/or to find out more about an item which a user has put up for sale. However, please exercise common sense and good judgment in your interactions with other users. While Ruugi endeavours to keep the Services safe for everyone, your use of the Services and your interactions with other users is entirely at your own risk.
The Services allow users to create listings and share content, such as photos, videos, comments, data, text, links and other information (“Content”).
You understand and agree that you are solely responsible for the Content which you post or share on or through the Services and any loss or damage which you sustain as result of such Content is solely your responsibility.
You acknowledge that Ruugi does not pre-screen Content uploaded by users. Ruugi shall have the right (but not the obligation) in its sole discretion to refuse, delete or move any Content that is available on the Services. Without limiting the foregoing, Ruugi shall have the right to remove Content, without liability or the obligation to offer a refund, in any of the following events:
Ruugi may also block Content and the delivery of a communication (including, without limitation, feedback, postings, messages and/or chats) to or from the Services as part of efforts to protect the Services or users, or to otherwise enforce these Terms.
In using the Services to create a listing and offer an item for sale and/or offer a service (as the case may be), you agree to comply with the following:
You acknowledge and agree that Ruugi has no control over any website other than the Ruugi website and shall not in any event be responsible or held liable for any expired listing which appears on any website other than the Ruugi website or any expired listing which is retrieved by any search engine.
Without prejudice to the rest of these Terms and Ruugi’s policies, you warrant, in respect of each services and/or item which you offer for sale on the Services (as the case may be), that:
All offers made and accepted through the Services are binding.
If you are a seller who has accepted a buyer’s offer for an item:
If you are a buyer whose offer for an item has been accepted by a seller, you agree to make prompt payment to the seller for the item, unless there is an exceptional circumstance, for instance, if you cannot authenticate the seller’s identity.
In communicating with a user through the Services for the offering of or acceptance of a job listing and/or services or purchase or sale of an item (each, a “Transaction”), you may obtain personal information of that user, such as their email address, phone number and mailing address. Without obtaining prior permission of the user, you shall use such information solely for the purpose of the Transaction.
Notwithstanding the foregoing, as Ruugi is not involved in Transactions which are considered solely between users, Ruugi cannot ensure that a user (whether as a buyer or seller) would follow through and complete a Transaction.
In using the Services to create a listing and offer an item for sale, a seller may choose to enable Ruugi’s in-app payment feature, Ruugi Pay (“Ruugi Pay”). Ruugi Pay allows you to use the following payment service (“Payment Service”) and shipping services (“Shipping Service”) (collectively “Payment and Shipping Services”) for purchase or sale of items on the Platform.
Ensuring users of the Services are protected while transacting on the Platform our top priority. For this reason, additional protection is available to sellers and buyers who transact through Ruugi Pay.
By using Ruugi Pay, you agree to comply with the following:
7.1 Payment Service
Ruugi Pay allows a buyer to make payment for purchase of an item listed on the Platform using a credit or debit card the buyer registers with Ruugi.
7.1.1 Ruugi Pay Balance
All the payments that a seller has earned from selling items through Ruugi Pay will be accepted through the seller’s Account and reflected as a balance ("Balance"), after certain conditions have been met. Such conditions include the establishment and verification of information in respect of the following by Ruugi and/or its Payment Service Providers (as defined below), using reliable and independent sources, and retention of reference documents used in such verification:
as may be required pursuant to the requirements of the relevant economic sanctions, anti-money laundering and counter-terrorism financing laws and any other applicable laws and regulations.
You may transfer the available balance to your linked bank account and/or debit card (“Default Transfer Method”) by submitting a transfer balance request (each, a “Transfer Balance Request”). Ruugi may also automatically transfer (each, an “Automatic Transfer”) the available balance to your Default Transfer Method in the event your available balance exceeds S$1000 and/or on a regular basis, as determined by Ruugi. Such Automatic Transfers will occur only on business days and funds may take up to four (4) business days to be credited to your Default Transfer Method. In the event of an Automatic Transfer, the entire available balance will be transferred to your Default Transfer Method.
No fees will be imposed for each Transfer Balance Request and/or Automatic Transfer. Notwithstanding anything to the contrary herein, Ruugi reserves the right to amend and/or impose any rates and/or fees for any Transfers, with at least ten (10) days prior notice to you. We will notify you of the changes by posting a notice on our Services or by email. Your continued use of our Services after such notice constitutes your acceptance of the updated rates and/or fees.
7.2 Shipping Service
Ruugi Pay allows a seller to: (i) specify available delivery option(s); and (ii) specify delivery fees for each available delivery option and/or select the applicable delivery fees from the list available on the Platform, through Ruugi Pay, for an item listed on the Platform. When a buyer places an order for the item, the buyer shall choose an available delivery option specified by the seller and shall be responsible for paying the stipulated delivery fees for such delivery option. The seller is responsible for ensuring all the information (including delivery fees ) specified by the seller using the Shipping Service is correct. The seller shall charge only the delivery fees applicable to the delivery method chosen by the buyer in accordance with this section, as stipulated at the time when the buyer places an order.
Sellers are solely responsible for delivering sold items to buyers via the delivery option chosen by the buyer. You acknowledge and agree that Ruugi has no control over any delivery of the items sold through the Platform, including but not limited to the delivery fees and method specified by sellers.
Buyers are encouraged to choose a tracked and/or registered delivery option as they bear the risk of any lost deliveries in the event of an untracked delivery. In the event of any tracked delivery that does not arrive, a seller may be required to provide valid proof of delivery that allows Ruugi to verify that the item was dispatched to the address provided by the buyer for the specific order. In any event, Ruugi is not responsible for any delays, delivery failures, damages, or losses resulting from the Shipping Services.
7.3 Ruugi Pay Transaction Fees
You acknowledge and agree that you may be charged card fees, success fees and/or any other applicable transaction fees (collectively, the “Transaction Fees”) by Ruugi, as follows:
Buyer (Payment Fee): If you are a buyer of a transaction using Ruugi Pay, once your order is accepted by the seller, the Transaction Fees applicable to such order (as stipulated during your order process) shall be charged from a credit or debit card you register with Ruugi for Ruugi Pay.
Seller (Success Fee): If you are a seller of a transaction using Ruugi Pay, once you accept the order and commence delivery, the Transaction Fees (if any) applicable to such order (as stipulated during your order detail form) shall be deducted from the payment that is due to you from the buyer of the same transaction.
7.4 Payment Services Provider
In order to provide the Payment Services, you acknowledge that Ruugi may integrate the services provided by certain service providers, subcontractors, partners and/or agents (“Payment Service Providers”) into the Platform and that Payment Service Providers provide its payment processing services subject to their respect Additional Terms. In order to use the Payment Services, you agree to comply with such Additional Terms, as the same may be modified by the Payment Service Providers from time to time, and other applicable Additional Terms.
By providing the account information for a credit or debit card, you represent and warrant, that: (i) you are legally authorised to provide such information to us; (ii) you are legally authorised to perform payments from the account(s) you have provided to us; and (iii) such action does not violate the terms and conditions applicable to your use of such account(s) or applicable law. When you authorize a payment using any such account(s) via the Platform, you represent and warrant that there are sufficient funds or credit available to complete a payment using such account(s).
By using a particular payment method, you are agreeing to the terms of service of the relevant processing partner and your financial institution. You will bear all fees that may be charged by such processing partners and/or your financial institution (if any) for the selected payment method.
You agree to authorise Ruugi and/or its related corporations to process the Payment Services on your behalf including but not limited to making, accepting and/or refunding any payments, in accordance with this Clause 7.
7.5 Additional Terms
If you use any of the Payment and Shipping Services, you acknowledge that such services shall be subject to or governed by additional terms and conditions of third party service providers, partners, subcontractors and/or agents (“Additional Terms”). You agree to comply with such Additional Terms including the terms and conditions set out in the Stripe Connected Account Agreement (available at: https://stripe.com/sg/connect-account/legal), which may be modified or updated from time to time, and any other terms and conditions that may be referred to or incorporated within such Additional Terms.
7.6 Prohibited Items
Without prejudice to the generality of Clause 6, Ruugi reserves the right to take all steps to ensure that you do not use the Payment Services in connection with such businesses or activities. Any transactions involving any such content, businesses or activities shall be void, and you agree that Ruugi and/or its related corporations may, at its sole discretion, refund the relevant payment to the relevant party for such transactions minus any transaction, service and/or administration fees that may be charged by Ruugi and/or its service providers, subject to any laws, rules, regulations or any binding order or direction of governmental and other regulatory authorities or the courts in any relevant jurisdiction.
You further agree that you are responsible for all purchases and/or sales using Ruugi Pay under your Account, including transactions which you did not authorise.
If you and/or an user of our Services files a dispute through the Platform in connection with any Transactions made through Ruugi Pay (each, a “Disputed Ruugi Pay Transaction”) between you and the user, you agree to comply with the procedures set out in the guidelines and FAQ (“Ruugi Resolution Procedures”).
If you and the user are unable to agree or resolve such dispute in accordance with the relevant procedures set out in the Ruugi Resolution Procedures, you agree that such dispute shall be finally resolved by Ruugi, which shall be binding and final, subject to any applicable laws and regulations. You agree to comply with Ruugi’s decisions and instructions in connection with such dispute. You further agree to release Ruugi and/or its related corporations from any demands, claims, actions, proceedings, suits, liabilities, damages, costs and expenses in connection with or arising out of any of your disputes with users of our Services in connection with the Disputed Ruugi Pay Transaction.
You acknowledge and agree that Ruugi and/or its related corporations may, at its sole discretion: (i) freeze and hold the money paid in connection with the Disputed Ruugi Pay Transaction (“Disputed Money”) unless the dispute is resolved; (ii) return or provide any portion of the Disputed Money to the buyer and/or seller; (iii) require the buyer to return the item bought through the Disputed Ruugi Pay Transaction (“Disputed Item”) to the seller; (iv) require the seller to refund the Disputed Money to Ruugi (or its related corporations) or the buyer; and/or (v) require the seller to exchange the Disputed Item with a replacement for the buyer. You agree to comply with all Ruugi’s instructions in accordance with this Clause.
In the event of a Disputed Ruugi Pay Transaction which involves an investigation by the police or other government or regulatory authority, subject to (i) any laws, rules, regulations or any binding order or direction of governmental and other regulatory authorities or the courts in any relevant jurisdiction, and/or (ii) any claims made by any third party relating to the Disputed Money, Ruugi may, at its sole discretion: (a) freeze and hold the relevant Disputed Money for a minimum of one year (unless the dispute is resolved); and (b) thereafter, return or provide any portion of the Disputed Money to the buyer and/or seller at Ruugi's reasonable discretion.
Without prejudice to Clause 8, if you are in dispute with a user of our Services, you are encouraged to contact that user to resolve the situation amicably. If the dispute is notified to Ruugi, Ruugi will attempt in good faith to facilitate resolution of the dispute but is under no obligation to resolve the same. You release Ruugi from any claims, demands and damage arising out of your disputes with users of our Services.
You acknowledge and agree that the Services and all copyright, patents, trademarks, trade secrets and other intellectual property rights associated therewith are, and shall remain, the property of Ruugi. Furthermore, you acknowledge and agree that the source and object code of the Services and the format, directories, queries, algorithms, structure and organization of the Services are the intellectual property and proprietary and confidential information of Ruugi. You are not granted any intellectual property rights in and to the Services not expressly granted in these Terms and such rights are hereby reserved and retained by Ruugi.
The Services may utilise or include third party software that is subject to open source and third party licence terms (“Third Party Software”). You acknowledge and agree that your right to use such Third Party Software as part of the Services is subject to and governed by the terms and conditions of the open source and third party licenses applicable to such Third Party Software, including, without limitation, any applicable acknowledgements, licence terms and disclaimers contained therein. In the event of a conflict between these Terms and the terms of such open source or third party licences, the terms of the open source or third party licences shall prevail with regard to your use of the relevant third party software. In no event shall the Services or components thereof be deemed to be open source or publicly available software.
You are not authorised by Ruugi to use Ruugi’s trademarks in any advertising, publicity or in any other commercial manner without the prior written consent of Ruugi, which may be withheld for any or no reason.
Ruugi respects the intellectual property rights of others and we expect the same of our users. If you believe that there has been unauthorised use of your intellectual property rights by a user, please report the same to us.
Ruugi reserves the right to suspend or terminate your account and/or your access to the Services if there are repeat complaints against you of intellectual property infringement.
You may deactivate your Account at any time by contacting us.
Ruugi reserves the right to, at its sole discretion, and without liability:
You acknowledge and agree that if you deactivate your Account or if we suspend or terminate your Account, you will lose any information associated with your Account, including Content. It is your responsibility to backup the Content which you upload to the Services.
Upon termination, all licenses and rights granted to you in these Terms will immediately cease.
You acknowledge and agree that the Services are provided on an “as is” and “as available” basis, and that your use of or reliance upon the Services and any content, products or services accessed or obtained thereby is at your sole risk and discretion.
Ruugi does not represent or warrant that: (a) the use of the Services will be secure, timely, uninterrupted or error free or that they will be compatible or operate in combination with any other hardware, software, system or data; (b) the Services will meet your requirements or expectations; (c) errors or defects in the Services will be corrected; or (d) the Services and Ruugi’s servers are free of viruses or other harmful components.
All conditions, representations and warranties, whether express, implied, statutory or otherwise, including, without limitation, any implied warranties of merchantability, fitness for a particular purpose, and non-infringement, are hereby excluded and disclaimed to the fullest extent permitted under the law.
The Services may be subject to limitations, delays, and other problems inherent in the use of the Internet and electronic communications (including problems inherent to the computer or electronic device you use). Ruugi is not responsible for any delays, delivery failures, damages, or losses resulting from such problems.
No advice or information, whether oral or written, obtained by you from Ruugi or from the Services shall create any representation, warranty or guarantee. Furthermore, you acknowledge that Ruugi has no obligation to support or maintain the Services.
Ruugi disclaims any and all liability or responsibility in relation to the content made available through the Services, including but not limited to the Content uploaded by users or the third party content and services. Ruugi is not responsible or liable in any manner for the third party content and services associated with or utilized in connection with the Services, including the failure of such third party content and services.
In addition, the Services may promote, advertise or sponsor functions, events, offers, competition or other activities which may be conducted online or offline and which may be conducted by third parties. These activities may be subjected to separate terms and conditions; your participation in such activities is solely at your digression and risk. Ruugi does not accept any responsibility in connection with your participation in activities conducted by any other party.
YOU ACKNOWLEDGE AND AGREE THAT YOUR ONLY RIGHT WITH RESPECT TO ANY PROBLEMS OR DISSATISFACTION WITH THE SERVICES IS TO REQUEST FOR TERMINATION OF YOUR ACCOUNT AND/OR DISCONTINUE ANY USE OF THE SERVICES.
IN NO EVENT SHALL RUUGI OR ITS SUBSIDIARIES, AFFILIATES, PARTNERS, SUPPLIERS OR LICENSORS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL OR EXEMPLARY DAMAGES ARISING OUT OF OR IN CONNECTION WITH YOUR ACCESS OR USE OF OR INABILITY TO ACCESS OR USE THE SERVICES OR ANY THIRD PARTY CONTENT AND SERVICES, OR ARISING OUT OF OR IN CONNECTION WITH YOUR CONDUCT OR THE CONDUCT OF OTHER USERS IN CONNECTION WITH THE USE OF THE SERVICES INCLUDING WITHOUT LIMITATION DEATH, BODILY INJURY, EMOTIONAL DISTRESS AND/OR OTHER DAMAGES RESULTING FROM COMMUNICATIONS OR MEETINGS WITH OTHER USERS OR PERSONS YOU MEET THROUGH THE SERVICES, WHETHER OR NOT THE DAMAGES WERE FORESEEABLE AND WHETHER OR NOT RUUGI WAS ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. WITHOUT LIMITING THE GENERALITY OF THE FOREGOING, RUUGI’S AGGREGATE LIABILITY TO YOU (WHETHER UNDER CONTRACT, TORT, STATUTE OR OTHERWISE) SHALL NOT EXCEED THE AMOUNT OF FEES RECEIVED BY RUUGI IN RESPECT OF THE SERVICES GIVING RISE TO SUCH CLAIMS. THE FOREGOING LIMITATIONS WILL APPLY EVEN IF THE ABOVE STATED REMEDY FAILS OF ITS ESSENTIAL PURPOSE.
You will indemnify and hold harmless Ruugi, its subsidiaries, affiliates, partners, suppliers, licensors, shareholders, officers, employees, independent contractors and agents and all successors and/or assigns from and against any and all actions, claims, proceedings, damages, losses, costs and expenses resulting from: (a) your use of the Services; (b) your Content; (c) any use of your Account; (d) your breach of these Terms; (e) your breach of any statutory requirement, duty or law; or (f) your violation of any rights of another person or entity.
Ruugi does not warrant that the Services will be compatible or interoperable with your device or any other piece of hardware, software, equipment or device installed on or used in connection with your device. Furthermore, you acknowledge that compatibility and interoperability problems can cause the performance of your device to diminish or fail completely, and may result in permanent damage to your device, loss of data located on your device, and corruption of the software and files located on your device. You acknowledge and agree that Ruugi and its subsidiaries, affiliates, partners, suppliers and licensors shall have no liability to you for any losses suffered resulting from or arising in connection with compatibility or interoperability problems.
Ruugi reserves the right to delegate, sub-contract or otherwise arrange for any related corporations, service providers, partners, subcontractors and/or agents to perform any part of the Services as Ruugi deems appropriate.
You and Ruugi are independent contractors, and no agency, partnership, joint venture, employee-employer or franchiser-franchisee relationship is intended or created by these Terms.
If any provision of these Terms is held unenforceable, then such provision will be modified to reflect the parties' intention. All remaining provisions of these Terms shall remain in full force and effect.
Except as provided herein, any failure by Ruugi to exercise a right or require performance of an obligation in these Terms shall not affect Ruugi’s ability to exercise such right or require such performance at any time thereafter nor shall the waiver of a breach of these Terms constitute a waiver of any subsequent breach.
You shall not assign any rights or delegate any obligations herein without our prior written consent and any attempted assignment or delegation in contravention of this provision shall be null and void and of no force or effect.
These Terms constitute the entire agreement between you and Ruugi and supersedes all prior or contemporaneous understandings and/or agreements between you and Ruugi.
You hereby agree that the laws of Singapore shall govern these Terms and that the courts of Singapore shall have non-exclusive jurisdiction over any dispute arising out of or in connection with these Terms.
Last Updated 16 August 2020.